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Lingting

Lingting is a specialized hardware designed to record offline sales and service processes, aimed at unlocking the “black box” of offline services. Combined with AI technology, it enables applications such as sales/service process analysis, compliance quality inspection, and sales/service team analysis, ultimately empowering frontline sales performance growth.

Why Lingting?

Easy-to-Use Operation

Seamlessly integrates into frontline activities, works immediately upon startup, with no complex operational procedures.

High-Precision Transcription

Equipped with a 4-microphone array and noise reduction algorithms to achieve preliminary role separation; combined with a cloud-based ASR engine, it ensures more precise voice transcription and role separation.

Extended Battery Life and Ample Storage

Extended battery life and large storage capacity to meet the all-day audio data collection needs of frontline employees.

Seamless Communication with Real-Time Data Transfer

Supports various data transmission methods including WiFi, 4G, and wired connections for near real-time voice data transfer.

On-Demand Updates and Platform Management

Manage devices directly through the IoT platform, supporting firmware functionality optimization and upgrades.

Fully Encrypted Data Journey

Supports hardware-level data encryption and voice alteration, providing comprehensive data and privacy protection.

Highlights

Proprietary Smart Badge Hardware: Automatically records the entire offline interaction process with data anonymized and encrypted.

Industry-Leading Voice and Semantic Recognition: Accurately analyzes the entire business process and can customize and optimize NLP models based on the actual business scenarios of the client.

Comprehensive Monitoring: Regulates employee service processes, promptly warns of “red line behaviors” during sales, reduces operational risks, and improves service quality and customer satisfaction.

Identify Reception Steps: Managers outline reception steps and corresponding “events” (e.g., marketing to customers, introducing benefits).

Extract Metrics from Events: Extract metrics based on “events” (e.g., mention rate of cross-selling scripts), set these metrics in the Conversational Intelligence dashboard, and start using badges for customer service or interacting with customers via enterprise WeChat.

Monitor Execution Rates: Managers can view the execution rates of various “events” in each reception step on the Conversational Intelligence dashboard, quickly identifying sales personnel with significantly low execution rates for key events, and remind and supervise them for improvement.

Compare and Analyze Conversation Metrics: Identify and document successful sales scripts and exemplary cases from frontline scenarios by comparing various conversation behavior metrics of sales personnel.

Targeted Training: Based on sales capability profiles, provide targeted training courses and dynamically track their effectiveness to improve training efficiency.

Extract Customer Attributes: Based on information expressed by customers during interactions, extract customer attributes and their focus on our products and competitors, forming individual and group customer profiles.

Support for Operations and Marketing: Help departments such as operations and marketing that focus on customer feedback to more specifically understand what customers focus on during their purchase decisions, enabling the creation of targeted marketing and sales strategies.

Digital Empowerment Across Multiple Scenarios

Replicate Top Sales Success

Conversational Intelligence analyzes the execution of sales standards, uncovering sales conversation habits and action execution methods. By comparing the differences between top sales performers and average salespeople, it helps the sales team identify ways to quickly boost sales.

Elevate Store Performance

Analyze employee communication characteristics to help managers understand employees’ communication habits and work status with customers. This insight enables better formulation of assessment standards and personnel planning, and improves sales execution through targeted training.

Streamlined Customer Data Management

Analyze in-store conversation recordings to identify the product categories, brands, and features that consumers care about the most. Use this information to develop customer profiles and adjust campaign content and marketing scripts accordingly.