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Smart Operation

Mininglamp Technology offers intelligent IT operations solutions with its product, Huifu. Utilizing technologies such as IoT, NLP, algorithm models, and knowledge graphs, it creates a highly integrated AIOps system centered around the intelligent Service Desk. This product assists enterprises in building an operations framework from L1 to L5, enhancing productivity and business continuity while reducing operational costs.

Product Highlights

Integrated Solution

Break the traditional separation between Onsite and Online teams in IT services. Using Mingqi’s proprietary AI tools and intellectual property, enhance remote workers’ information collection and fault analysis capabilities. Concentrate more skills in the service center, reduce on-site dispatches, and minimize business interruption times at stores.

Automation

Utilizing AIoT technology, automatically collect various store information and data. Combined with three major service platforms, this makes the service process more humanized, visualized, and transparent. Additionally, accumulate relevant knowledge and skills autonomously, effectively passing them on and applying them to various services through knowledge bases and knowledge graphs.

Intelligent Solutions

Integrating smart IoT and AI technologies, we proactively detect anomalies and conduct intelligent analysis on equipment, network, and other data. By combining known fault histories with potential fault paths and solutions, we create intelligent knowledge solutions that support increased customer profitability.

Modular Design

Our tools and devices feature modular, standardized designs for flexible deployment and easy installation. They support multiple login methods, including web client, WeChat Mini Programs, and WeChat Work, and integrate with other systems for convenient and efficient service.

Smart Operation

Product Highlights

Why Smart Operation - Huifu?

All-in-One IT Operations Management, Driving IT and Digital Transformation